Payment and Refunds
How prices, payments, cancellations and refunds are handled.
This policy describes how artivory handles payments, cancellations and refunds for the services it provides in and around Taunton. It applies to every order agreed with us by telephone, email or in person.
Quotations and confirmation of an order
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
Payment terms
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
How a refund is made
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@artivory.net and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
If we cannot keep an appointment
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
Changes and cancellations by you
Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on 01823 947 4398 or by email to hello@artivory.net. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.
Complaints and remedies
Complaints about the quality of a service should reach us at hello@artivory.net within 14 days of the work being finished, or by telephone on 01823 947 4398 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.